Description

Department:

37129 Wake Forest Baptist Medical Center - Administration: Spine Program

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Weekdays

Pay Range
$21.45 - $32.20

Job Summary:

Manages daily operations for a specialty surgical care team, coordinating schedules, appointments, and patient needs. Provides backup support for sub-specialty providers and ensures seamless operations during high-volume periods or staff absences.

Education/Experience:

• High school diploma or GED required.
• Three years of customer service experience with problem-solving under stress required.
• Preferred: Experience in surgical specialties and medical terminology.

Key Responsibilities:

1. Answer team phone lines and maintain low call abandonment rates.
2. Schedule appointments, tests, and treatments, ensuring necessary authorizations.
3. Coordinate outside studies and ensure results are available in the system.
4. Align follow-up appointments with necessary tests or treatments.
5. Facilitate physician communication and handle incoming calls.
6. Cancel and reschedule appointments as needed.
7. Review and ensure accuracy of digitized studies and images.
8. Schedule ambulatory procedures and coordinate surgical activities.
9. Process external referrals and follow up based on provider directions.
10. Return patient calls and communicate instructions.
11. Assist in training less experienced staff.
12. Manage physicians' travel and academic calendars.
13. Handle urgent requests to ensure patient safety and outcomes.
14. Address financial tasks like insurance authorizations and billing questions.
15. Perform additional duties as assigned.

Skills/Qualifications:

• Proficient in using multiple software systems simultaneously.
• Self-motivated and able to work independently.
• Positive attitude when interacting with patients and the public.

Work Environment:

• Medical office setting.

Physical Requirements:

• Primarily sitting, with occasional standing and walking.
• Minimal lifting, up to 20 lbs.

This role requires strong organizational skills, multitasking abilities, and a commitment to supporting patient care and surgical team operations.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Sr. Patient Scheduling Coord Spine